UA929.org By craig - Date: 2001-09-20 23:01:10 As I had no checked-in baggage I was one of the first to reach United service desks. With some delay, they managed to arrange the required flight (destination had changed from Houston/Miami to Vancouver). As my connecting flight to Vancouver was the next day, I had some time to hang around at United Airlines counters. As far as I could determine it seemed that eventually everyone was taken care off satisfactory. Even though not everyone was on their manifest (now, how can that be possible?) including myself. But with connecting flights (including hotel and meal vouchers if necessary) and upgrades United did their best.
However, one of the things that surprised me (...as an auditor you keep looking for flaws...) was that they managed to lose items "confiscated" at Gander airport. I know Julian and myself lost some stuff, and maybe there is a pattern here (I was in the right lane when they searched my hand luggage at Gander). Did anyone else have the same experience?
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